Refund & Exchange Policy

Last Updated: April 2024

Welcome to Learning Neuron!
This Refund & Return Policy ("Policy") outlines the conditions under which you can return or exchange physical products purchased on our website www.learningneuron.com.

Digital products (e.g., eBooks) are not eligible for return or exchange.

Return & Exchange Period

  • You have 7 days from the date of delivery to request a return or exchange.
  • Items purchased more than 7 days ago are not eligible for return or exchange.

Eligibility for Return or Exchange

To be eligible for a return or exchange, your physical product must meet the following criteria:

  • Product is refundable or exchangeable only if it is wrongly delivered or damaged by company hands—no other factors will be entertained.
  • Unused and in the same condition you received it.
  • In the original packaging.
  • Accompanied by a receipt or proof of purchase.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items purchased during sales or special promotions.
  • Items with obvious signs of use (e.g., workbooks with writing, products with missing pieces).
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned more than 7 days after delivery.

Return Process

  1. Contact Us: Before returning any item, please email us at support@learningneuron.com to request a return authorization. Returns sent without prior notification will not be accepted.
  2. Pack Your Item: Securely pack the item(s) you wish to return in their original packaging, if possible.
  3. Return Shipping: You are responsible for paying the return shipping costs. We recommend using a trackable shipping service with insurance for valuable items. Learning Neuron is not liable for lost or damaged returns.

Refunds

  • Once we receive and inspect your returned item, we will send you an email notification regarding the status of your refund.
  • If approved, your refund will be processed within 7-14 business days.
  • The refund will be issued to the original payment method used for the purchase.
  • Return shipping costs will be deducted from the refund amount, and shipping charges are non-refundable.

Late or Missing Refunds

  • If you haven't received your refund after the stated processing time, please:
    • Double-check your bank statement.
    • Contact your bank, as there may be processing delays.
  • If the refund is still not reflected after these steps, contact us at support@learningneuron.com.

Sale Items

  • Only regular-priced items are eligible for refunds. Sale items cannot be returned or exchanged.

Exchanges

  • We only replace items if they are defective or damaged upon arrival.
  • If you need to exchange a defective or damaged item for the same item, please email us at support@learningneuron.com with details of the issue.

Shipping

  • You are responsible for paying the shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about how to return your item to us, please contact us via:

Please Note:

  • We reserve the right to modify this Refund & Return Policy at any time. Changes will be posted on the website.
  • This Policy applies to all physical product purchases made on the Learning Neuron website www.learningneuron.com.
  • For information about online consultations offered by Learning Neuron, please refer to our Terms of Service.